Job Responsibilities
- Dealing directly with the public for reservations, fares and ticketing
- Ticket issue and reissue / revalidation
- Collecting of payments for ticket sales – cash, invoices and credit card payments
- Group bookings
- Processing Cedat Miles enquiries and applications
- Processing refunds
- Monitoring travel agents
- Completing daily Ticket Sales Report and handing over any cash to Accounts department
- Liaising with airport ticket desk / traffic & cargo offices
- Attending to BSP queries, raising ADMs / ACMs and analysing BSP reports
- Answering & processing general enquiries from both agents & the public
- Liaising with various departments locally and with Head Office
- Filing, correspondence & records
What we are looking for
- Minimum of 18 months experience in a similar role
- Knowledge of Airline GDS systems / Amadeus
- Understanding of scheduled airline procedures and practices
- Ability to act on own initiative
- Excellent time management and organisation skills
- Excellent communication skills – written and oral